Returns Policy

Please check your parcel as soon as it arrives.

All personalised orders are printed/made to order, so unfortunately they cannot be returned unless they are faulty. 

Non-personalised items can be returned within 14 days of receipt but must be returned in a resaleable condition, i.e. unopened, packaging intact, items clean and undamaged, etc. Refunds will be made in the same way as the original payment was made. Postage costs for returns are the responsibility of the buyer and will not be refunded. Please contact us on 0333 6005000 for further help and advice regarding this.

If the product returned is not in a fully resaleable condition, we reserve the right to refuse a refund.

Faulty Items

In the unlikely event that your order arrives faulty or damaged, then please contact us on 0333 6005000 - Option 5 so we can do our upmost to resolve the matter quickly and easily. Please examine your goods at the time they are delivered - any damaged or defective goods, or incorrect or incomplete orders, must be reported to us within 48 hours

Return Address

Returns Department
WHSmith Wedding Stationery
Sandward House
47 Cartway
Bridgnorth
Shropshire
WV16 4BG